Information

General terms and conditions of sale

These terms and conditions apply to all bookings of a stay at Hôtel Douce France, 13 rue du Docteur Girard, 76980 Veules-les-Roses, operated by CASAMAR, a French SAS (simplified joint-stock company) with share capital of €100,000, registered with the Paris Trade and Companies Register (RCS) under number 900 728 312, whose registered office is at 10 rue de la Pépinière, 75008 Paris.

1. Booking

Bookings can be made online via our booking engine (Reservit), by telephone on +33 (0)2 35 57 85 30 or by email to contact@hoteldoucefrance.fr. A booking becomes binding once the hotel has confirmed it in writing. The availability, rates and conditions shown in the booking engine at the time of booking shall prevail.

2. Prices

Prices are stated in euros, inclusive of all taxes, per room and per night. The tourist tax is not included: it is payable by each adult, per night, on site, in accordance with the current rates of the Communauté de communes de la Côte d'Albâtre (including the 10% additional departmental tax). Breakfast, served from 7.45 to 11 am, is available at an additional charge of €18 per person. Rates vary by season and may be changed at any time; the applicable price is the one confirmed at the time of booking.

3. Check-in and check-out

Rooms are available from 3 pm on the day of arrival and must be vacated by 11 am on the day of departure. Reception is staffed until 7 pm; later arrival is possible at any time, provided the hotel is informed in advance on +33 (0)2 35 57 85 30.

4. Cancellation and changes

Cancellations or changes are free of charge up to 14 days before the arrival date, with a full refund of all sums paid. Within 14 days of arrival, no refund is possible. In the event of early departure or no-show, the full amount of the booked stay remains payable.

5. Payment

Payment terms (credit card guarantee, any deposit, balance) are specified at the time of booking and in the confirmation sent to the guest.

6. Your stay

Wi-Fi is free of charge. A baby cot can be provided on request for €15; no extra beds can be added. Pets are not allowed. The number of occupants may not exceed the capacity of the room or apartment booked. Guests undertake to use the premises peacefully and to respect the rest of other guests; any damage may be charged to them.

7. Opening periods

The hotel is open all year round.

8. Parking

Parking is available at the Mairie (town hall) car park, avenue du Docteur Michel, with luggage drop-off in front of the hotel. On Tuesday evenings, guests are asked not to park in the blue bays opposite the hotel, which are reserved for the Wednesday morning market.

9. Personal data

The information collected when you book is used to manage your stay. To find out more and to exercise your rights, please see our Privacy and cookies page.

10. Complaints and mediation

Any complaint must first be sent to the hotel in writing, to contact@hoteldoucefrance.fr or by post to 13 rue du Docteur Girard, 76980 Veules-les-Roses. In accordance with Articles L.612-1 et seq. of the French Consumer Code, if you are not satisfied with the response, or if no response is received, you may refer the matter free of charge to the consumer mediator with which we are registered: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, secretariat@cm2c.net. Referrals can be made online at www.cm2c.net, no later than one year after your written complaint to the hotel.

11. Gift vouchers

Gift vouchers can be ordered by email to contact@hoteldoucefrance.fr or by telephone on +33 (0)2 35 57 85 30. They are personalised with the recipient's name, valid for six months from the date of purchase and can be used once only. After this period, they cannot be extended or carried over.

12. Governing law

These terms and conditions are governed by French law.